Refund policy

Returns:

If you need to return your plain bag, we accept returns within 30 days of purchase in the same, unused condition.

Return shipping needs will either be deducted from the purchase or if you prefer, you can pay for shipping and ship the product back to us at the following address: 3277 S White Road, #750, San Joe, CA 95111.

Each package will be inspected upon return within 3 days after which the refund is processed if the product is unused.

We do not accept returns or exchanges for custom printed products. If products are damaged at the time of delivery and we will replace it immediately. 

Please email us at support@incapaper.com with your order details.

We require a receipt or proof of purchase along with images of damaged product if any.

Please do not send your purchase back to the manufacturer.

Exchanges (if applicable):

At Inca Paper, we only exchange Bags if they are defective or damaged. Please send us an email at support@incapaper.com and we will have it replaced!

We want to ensure you are happy with your purchases at all times. 

Refunds (if applicable):

• Refunds take 3-5 business days before they are reflected on the credit card.
• If you haven’t received a refund yet, please check your credit card / bank account. 
• Then contact your credit card / bank, as it may take some time before your refund is officially posted. 
• There is often some processing time before a refund is posted.

We can provide you with a proof of refund from our end if you need any further clarification, please contact us at support@incapaper.com.