FAQ

Frequently Asked Questions

1. What types of paper bags do you offer?

We specialize in brown kraft and white paper shopping bags, available in multiple sizes (small, medium, large) with twisted handles for durability. Custom printing is available for branding.

2. How do I order custom-printed bags?

Upload your image during the on the product page before adding it to your carton or email us your artwork in PDF format with the order number to print@incapaper.com and we will create a digital mock-up for approval before production.

3. What’s the turnaround time for printing?

Production takes 3–4 business days after artwork approval.

4. How long does shipping take?

Orders ship in 2–5 business days via standard delivery from our California facility. Expedited shipping is available upon request.

5. What’s your return policy?

We do not accept returns for custom printed bags due to the custom nature of our products. Please review mock-ups carefully before approval.

6. Is there a minimum order quantity (MOQ)?

MOQ varies by bag type which starts at 50 Bags

7. Can I get a sample before bulk ordering?

Custom-printed samples require a free, customer only pays for shipping of this.

8. What file formats do you accept for artwork?

High-resolution PDFs (vector-based preferred) ensure optimal print quality.

9. Do you offer eco-friendly options?

Yes! Our brown kraft bags are made from recycled materials. White bags use virgin paper (non-recycled).

10. How can I track my order?

A tracking number is emailed once your order ships.